Sony ZV-E10 Not Turning On: Causes and How To Fix It

Sony ZV-E10 Not Turning On: Causes and How To Fix It

The Sony ZV-E10 is a game-changer for vloggers, combining the power of a large APS-C sensor and the versatility of a mirrorless camera with a specialized feature-set tailored specifically for content creators. With improved image quality, a wider selection of lenses, and enhanced creative control, the ZV-E10 elevates your vlogging experience beyond what a smartphone can offer.

Building upon the success of its predecessor, the ZV-1, Sony designed the ZV-E10 as a mirrorless continuation of the vlogging concept. This highly capable and portable camera incorporates thoughtful design choices and shooting modes that are perfect for single-person productions. Its vari-angle screen allows for precise framing, while the integrated directional microphone captures accurate sound from front-facing subjects. Additionally, features like Background Defocus and Product Showcase make it easy to highlight specific subjects with minimal effort.

However, like any electronic device, the Sony ZV-E10 may encounter issues, and one common problem that users may face is the camera not turning on. In this article, we will explore the potential causes behind this issue and provide practical solutions to help you troubleshoot and resolve the problem. Whether you’re a seasoned vlogger or a beginner, understanding how to address this problem will ensure that you can continue capturing your creative moments without interruption.

If the Sony ZV-E10 camera is not turning on, it could be due to one of several battery-related issues. In this case, it is essential to identify the specific problem and apply the appropriate solution.

One potential issue could be an exhausted battery. When the battery is completely drained, the camera will not turn on. To resolve this, charge the battery using the recommended charging method for the Sony ZV-E10. Connect the supplied USB cable to the camera and a computer or use the battery charger to charge the battery from a household AC power outlet. It takes approximately 5 hours to charge the battery with a charging input of 5 V/500 mA. Alternatively, insert a fully-charged spare battery to power the camera.

Make sure you are using a genuine Rechargeable battery pack NP-FW50. It can also be the primary reason for your camera not turning on.

Another possible problem is the incorrect insertion of the battery. If the battery is inserted in the wrong orientation, the camera will not turn on. To fix this issue, open the battery-chamber cover and remove the battery. Reinsert the battery in the correct orientation, ensuring the battery terminals match the camera terminals. The battery will slide in easily in the correct orientation. Confirm that the battery is securely latched.

It is also important to check the battery-chamber cover. If the cover is not latched properly, the camera may not turn on. To address this, open the battery-chamber cover, check the battery’s position, and close the cover, ensuring it is latched securely. If the cover does not close, double-check that the battery is inserted in the correct orientation, and do not attempt to force the cover shut.

Defective charger or charging cable

In some cases, the Sony ZV-E10 camera might not turn on due to a defective charger or charging cable, which prevents the battery from charging efficiently. To troubleshoot and resolve this issue, follow the steps below:

  1. Inspect the charging cable: Check the USB cable for any signs of damage, such as fraying or bent connectors. If the cable appears damaged, replace it with a new, compatible cable to ensure proper charging.
  2. Check the charger: If you’re using the AC Adapter while connected to a power source to charge the battery, ensure that it is correctly plugged into a household AC power outlet. Make sure the plug adapter is securely connected to the charger. If you suspect that the charger is faulty, try using another compatible charger to charge the battery.
  3. Test the charging process: The battery will not charge while the camera is on, so turn the camera off during charging. Keep the computer on while charging and avoid using USB hubs or keyboards for charging. If the computer enters sleep mode, activate the computer and disconnect and reconnect the USB cable to resume charging. Note that charging may not be supported depending on the model of the computer, its settings, and its current state.
  4. Monitor the charging status: Observe the indicator lamp on the camera or charger, which displays the battery’s charge status as follows:
    • On: Battery charging
    • Off: Charging complete
    • Blinks: Battery fault
  5. If the indicator lamp blinks and the battery does not charge, there might be dirt on the battery terminals. Clean the terminals with a soft, dry cloth. If the battery still fails to charge, it could have reached the end of its charging life, and you may need to purchase a new battery. If none of these solutions work, contact your Sony dealer for assistance.
  6. Use only genuine Sony batteries and chargers: It is crucial to use only genuine Sony rechargeable batteries and chargers designated for use with the ZV-E10 camera. Using local or counterfeit batteries and chargers may not only result in poor charging performance but could also cause damage to your camera or pose safety risks.

Faulty power button

If you have checked the battery, its orientation, and the battery-chamber cover, but the camera still does not turn on, the power button might be faulty. In this case, you should:

  1. Inspect the power button for any visible damage or obstruction that may be preventing it from functioning properly.
  2. Gently press the power button multiple times to see if it responds at any point.
  3. If the power button remains unresponsive, contact your nearest Sony dealer or authorized service center for assistance. The power button may need to be repaired or replaced.

Remember, always handle your camera with care and avoid applying excessive force to any of its components.

Loose or damaged internal components

Loose or damaged internal components may prevent the Sony ZV-E10 from turning on. This issue can arise from falls, impacts, or even regular wear and tear. In such cases, it’s crucial to check for any loose screws or parts within the camera body.

Potentially damaged components might include the camera’s circuit board, wiring, power input/output ports, lens mount, and memory card slot. Additionally, the camera’s focus mechanism, autofocus points, and exposure compensation dial could be affected. To address this problem, it’s recommended to seek professional repair services from Sony or an authorized repair center. Attempting to disassemble and fix the camera by yourself could worsen the damage to internal components and may void the warranty.

Corroded or damaged ports

Corroded or damaged ports can prevent the Sony ZV-E10 from turning on, which can hinder the camera’s functionality and lead to frustration for the user. To address this issue, it is essential to identify the causes and possible solutions for corroded or damaged ports.

Causes of Corroded or Damaged Ports:

  1. Exposure to moisture or water: Using the camera near water sources or in humid environments can cause moisture to enter the ports, leading to corrosion over time.
  2. Dust and debris: Dirt, dust, and debris can accumulate in the ports and cause damage, affecting the electrical connections.
  3. Physical damage: Accidental drops, impacts, or rough handling can lead to damaged ports.
  4. Prolonged use: Over time, the wear and tear of inserting and removing cables can cause damage to the ports.

Possible Solutions:

  1. Clean the ports: Use a soft brush or compressed air to remove any dust, dirt, or debris from the ports. Be gentle to avoid causing further damage.
  2. Dry the ports: If moisture is the cause of corrosion, allow the ports to dry completely before attempting to use the camera. You can use silica gel packets to help absorb moisture.
  3. Inspect cables: Check the cables and connectors for signs of damage or corrosion. Replace any damaged cables to prevent further damage to the ports.
  4. Use protective covers: Consider using protective covers or caps for the ports when not in use to prevent dust, debris, and moisture from entering.
  5. Professional repair: If cleaning and drying do not resolve the issue, consult a professional technician or contact Sony for repair options. Attempting to fix damaged ports on your own could void the warranty or lead to further damage.

Preventive Measures:

  1. Store the camera in a dry, cool place away from moisture and humidity.
  2. Keep the camera away from water sources or use a protective case when using it near water.
  3. Use protective covers
  4. Handle the camera gently and avoid dropping or subjecting it to strong physical impacts.

By addressing the causes and following the preventive measures mentioned above, you can prolong the life of your Sony ZV-E10 camera and prevent issues related to corroded or damaged ports.

Firmware issues

Firmware issues can sometimes prevent the Sony ZV-E10 from turning on, as the camera’s internal software is responsible for controlling its various functions. If there is a bug or conflict within the firmware, it can hinder the camera’s ability to power up and operate correctly.

It’s essential to check the firmware version and ensure that you are using the latest version for your camera and lens. Using an outdated version may prevent you from enjoying the camera’s full performance. You can check the latest firmware version on Sony’s website.

To update the firmware correctly, it’s essential to follow the instructions carefully. If updating the firmware to a revised version, be sure to update it using the steps provided. Firmware updating requires approximately 5 minutes, and it’s crucial to use a fully charged battery during the process.


Overheating can lead to the camera not turning on. This section will discuss the potential causes of overheating in the ZV-E10 and provide solutions to help you get your camera back up and running.

Causes of Overheating:

  1. Ambient Temperature: Charging the battery at temperatures below +10 °C (+50 °F) or above +35 °C (+95 °F) can result in increased charging times and potentially overheating. It is crucial not to charge the battery at temperatures above +40 °C (+104 °F), as this can cause damage to the battery and the camera.
  2. Continuous Use: Using the camera continuously at high temperatures can result in overheating. This is particularly important when shooting video or taking a series of photos in quick succession.
  3. Battery Issues: A worn-out battery can cause overheating and reduce the overall performance of the camera. Batteries generally have a lifespan of about 300 charge cycles before their performance begins to degrade.

Solutions for Overheating Issues:

  1. Charge the Battery at Room Temperature: To avoid overheating, charge the battery at room temperature. Avoid charging in areas exposed to extreme temperatures.
  2. Turn off the Camera and Let it Cool Down: If you notice your camera is getting hot, turn it off and allow it to cool down before using it again. This will help prevent any damage due to overheating.
  3. Clean the Battery Terminals: Dirt on the battery terminals can cause poor electrical conductivity, leading to overheating. Clean the terminals with a soft, dry cloth to ensure proper contact.
  4. Replace the Battery: If you notice a significant decrease in battery life or experience overheating issues, it may be time to replace the battery with a new one.
  5. Monitor the Camera’s Temperature: Keep an eye on the camera’s temperature warning. If it appears, turn off the camera and let it cool down before continuing to use it.
  6. Proper Storage: If you plan on storing your camera for an extended period, remove the battery and store it in a dry place with an ambient temperature between +15 °C to +25 °C (+59 °F to +77 °F). This will help maintain the battery’s performance and prevent potential overheating issues.

Faulty or damaged motherboard

Symptoms of a Faulty Motherboard:

  1. Camera Fails to Power On: The most obvious sign of a faulty motherboard is that the camera simply does not turn on, even when the battery is fully charged and properly inserted.
  2. Erratic Behavior: A malfunctioning motherboard can cause various issues, such as random shutdowns, unresponsiveness, or difficulty accessing menus and settings.
  3. Inability to Charge the Battery: If the camera does not charge the battery or fails to recognize a fully-charged battery, it could indicate a problem with the motherboard.
  4. Corrupted Images or Files: A faulty motherboard may cause issues with image processing or file storage, leading to corrupted or unreadable images.

What to Do If You Suspect a Faulty Motherboard:

  1. Double-Check the Battery: Before jumping to the conclusion that your camera’s motherboard is faulty, make sure that the battery is fully charged and inserted correctly. Also, ensure that the battery-chamber cover is properly latched.
  2. Update Firmware: Occasionally, firmware updates can resolve issues related to the camera’s motherboard. Visit the Sony website to check for any available firmware updates for the ZV-E10 and follow the instructions to update your camera.
  3. Contact Sony Support: If the problem persists after trying the steps above, contact Sony’s customer support for further assistance. They may be able to provide additional troubleshooting tips or arrange for repairs if necessary.
  4. Consider Repair or Replacement: If Sony support confirms that the issue is due to a faulty motherboard, you may need to consider having the camera repaired or replaced. Depending on the age of your camera and the terms of your warranty, the repair may be covered by Sony.

Extreme weather conditions

Effects of Extreme Weather Conditions on the Sony ZV-E10:

  1. Extreme Cold: When exposed to temperatures below 0°C (32°F), the camera’s battery may lose its charge more quickly, and the camera may fail to power on. Additionally, the LCD screen and other components may become slow or unresponsive in cold conditions.
  2. Extreme Heat: High temperatures (above 40°C / 104°F) can cause the camera’s internal components to overheat, potentially leading to permanent damage or failure to power on. The battery may also experience a decreased capacity in hot conditions.
  3. High Humidity: Excessive humidity (above 80%) can cause condensation to form inside the camera, potentially damaging the internal components and leading to power issues or other malfunctions.

Tips for Protecting Your Sony ZV-E10 in Extreme Weather Conditions:

  1. Gradually Acclimate Your Camera: When moving between extreme temperatures, allow your camera to gradually adjust to the new environment. For example, place the camera in a camera bag or insulated case to help it acclimate slowly.
  2. Keep the Battery Warm: In cold conditions, keep the camera battery warm by storing it in an inside pocket or another warm location when not in use. This will help maintain the battery’s charge and allow the camera to power on more reliably.
  3. Use a Weather-Resistant Case: Protect your camera from extreme weather conditions by using a weather-resistant case designed for the ZV-E10. This can help shield the camera from moisture, dust, and temperature fluctuations.


The Sony ZV-E10 is a game-changer for vloggers, offering a large APS-C sensor and versatile mirrorless capabilities tailored for content creators. It enhances image quality, provides a wide lens selection, and offers creative control beyond smartphones.

However, users may encounter issues like the camera not turning on. Common causes include battery-related problems, defective charger/cable, faulty power button, loose/damaged internal components, corroded/damaged ports, firmware issues, overheating, or a faulty motherboard. Troubleshooting steps include checking the battery, charger, and ports, updating firmware, monitoring temperature, and contacting Sony support if necessary. Protecting the camera from extreme weather conditions is also important.

Salik, the mastermind behind, distills his hands-on videography experiences into captivating tips, techniques, and tutorials. Delve into his blog and uncover a treasure trove of knowledge, especially curated for novices navigating the realms of videography and post-production workflows.